FAQ
What services does PropManagePlus.homes provide?
We handle full-cycle property management: marketing, tenant screening, leasing, rent collection, maintenance, and renewals. We also manage vendor coordination, inspections, and move-in/move-out checklists. Monthly statements and performance reports keep you informed.
How are your fees structured?
Pricing is transparent with a management fee and, when applicable, a one-time leasing fee. There are no surprise add-ons—any extra work is pre-approved to your limit. You’ll see every expense with invoices in your owner portal.
How do you screen tenants?
Applicants are evaluated on identity, income stability, prior rental history, and references. We verify documents and look for consistent, responsible behavior. Only qualified applicants proceed to lease signing.
How is maintenance handled?
Tenants submit requests 24/7 through our system, and we dispatch vetted vendors. We prioritize urgent issues and use preventative maintenance to reduce emergencies. All work orders are tracked with timestamps and completion photos.
When and how do owners get paid?
Rents are collected electronically and disbursed to owners after reconciliations each month. You’ll receive a detailed statement with income, expenses, and any reserves. Payouts are fast, predictable, and trackable online.
What happens if a tenant pays late or breaks the lease?
We follow a clear, documented process: reminders, late notices, and agreed late fees where applicable. If needed, we coordinate legal steps and work toward the fastest compliant resolution. Throughout, we protect your interests and keep you updated.
How do you minimize vacancies and optimize rent?
We use professional photos, compelling listings, and broad portal syndication to speed leasing. Dynamic pricing and renewal strategies balance occupancy and revenue. Turnovers are tightly scheduled to cut days between tenancies.
What does onboarding look like for new owners?
We start with a property audit, compliance check, and data setup in your portal. Then we create a marketing plan, schedule any make-ready tasks, and launch listing. You’ll meet your account manager and set your preferences (communication, approvals, policies).
How do you ensure legal and regulatory compliance?
Leases, notices, inspections, and deposit handling follow current local requirements. We maintain accurate records and document every key action. When laws change, our templates and processes update accordingly.
Can I switch from another property manager mid-lease?
Yes. We coordinate a smooth handover—collecting files, deposits, keys, and tenant communications. Your service continues without disruption, and tenants receive clear guidance on the transition.